STORE POLICY
Customer Care
At Hidden Pearls Avenue., we are dedicated to providing exceptional customer service and ensuring your shopping experience is smooth and enjoyable. Our customer care team is here to assist you with any inquiries, whether it’s about our products, orders, shipping, or returns. We strive to respond promptly to all queries and concerns, ensuring that every customer feels valued and supported. You can reach out to us via email at Hiddenpearlsavenue@gmail.com. Your satisfaction is our priority, and we look forward to serving you.
Privacy & Safety
At Hidden Pearls Avenue., we prioritize the protection of your privacy. Here’s how we handle your personal information:
Information Collection:
We collect your name, email, address, and payment details to process orders and communicate with you.
Payment Security:
We use encrypted third-party banking services for secure payment processing. Your payment information is not stored on our servers.
Data Protection:
Your information is securely stored and used only for order fulfillment and legal compliance.
Communications:
After purchase, we may email you updates or request feedback. You can opt out of promotional emails anytime.
Cookies:
Our site uses cookies for a better user experience. You can disable cookies in your browser settings.
Policy Updates:
We update our policy periodically to reflect changes. Check this page for updates.
Shipping & Return
At Hidden Pearls Avenue., we aim to ensure a smooth shopping experience for our customers. Orders are typically processed and shipped within 3-5 business days with standard shipping options available, including tracking for your convenience. Currently, we do not accept returns, so please review your order carefully before finalizing your purchase. In the event that you receive a damaged or incorrect item, please notify us within 48 hours of delivery so we can promptly address the issue. For any questions regarding our policies, feel free to contact us at Hiddenpearlsavenue@gmail.com. We appreciate your understanding and thank you for choosing Hidden Pearls Avenue. for your shopping needs.